Globe Roaming Info

Reloading Instructions for Call & Text Card

How to activate?

No need to fill-out an International Roaming Registration Form!

Just text GROAM ON [Start Date] [No. of Days] and send to 2884.

For example, if you want to activate your roaming on September 26, 2005 for ten days, just text GROAM ON 09/26/2005 10 send to 2884.

Make sure that you have P500 balance before activating your International Roaming. You also need to maintain P500 daily load while abroad to ensure continuity of your roaming service. You may request for roaming activation 7 days before departure or at least an hour before departure. Maximum number of days for activation is 180 days.

	RATE
Required Activation Balance	Php 100
Required Maintaining Balance	Php 100

The following grace periods will apply after completing your requested roaming days.

No. of Requested Days	No. of Grace Period*
1 - 7 roaming days	0 days grace period
8 - 90 roaming days	3 days grace period
91 - 120 roaming days	14 days grace period
121 - 180 roaming days	30 days grace period

Reminder: You can only request for activation while you're in the Philippines. If you go below the required maintaining balance, Globe Telecom will give you a text notification to reload within 24 hours, otherwise your Roaming service will be deactivated.

You can extend as many times until you reach the 180 days maximum allowable roaming days.

Regular roaming text charges apply. Make sure that you have P 500 balance before making a request. You also need to maintain P 500 daily load while abroad to ensure continuity of your roaming service.

Reminder: You must request for extension at least a day before your roaming service ends.

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How to make calls?

1. Dial *131* + country code + area code (or operator code) + called party's number + #sign. Do not put spaces in between this number sequence. (e.g. *131*6327301000# ). Press SEND.

2. A confirmation message will flash on your screen.

"Please wait while we process your request."

3.Then wait for your phone to ring and you're automatically connected.

Reminder: Maintain Ps80 in prepaid credits to avoid getting your call cut off due to insufficient balance.

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How to receive calls?

Just press "SEND" to receive calls. Maintain Ps95 in prepaid credits to receive calls.

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How to send Text Messages?

Use the International Number format when sending a message to someone - "+" country code + mobile access number + mobile number. (e.g. +6391XXXXXXX)

*You must have a minimum balance of P25.00 to be able to send a text message.

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How to check your balance?

1. Dial *122#. Press SEND.

2.You will receive a confirmation message "Your balance is Pxxx", stating your current balance.

Checking your balance while roaming in CANADA, just by text BAL send to 2215

*Balance inquiry is free of charge and is available to you 8 times daily. On the 9th try, you will no longer receive a balance update.

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How to retrieve Voice Mail Messages?

1.Dial *131*63917281#. Press SEND. Voice Call rates will apply to voice mail retrieval.

2.A confirmation message will flash on your screen.

"Please wait while we process your request."

3.Your phone will ring. You will get your messages when you answer your phone.

*Make sure you have your Voice Mail service activated before you leave the Philippines. You will not be able to activate this service while roaming.

Reminder: Call Waiting and Call Hold will remain available as you roam. Caller ID and call Forwarding will be turned off, but will automatically return to their normal settings once you're back home.

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HELPFUL TIPS WHILE ROAMING:

1.If you do not wish to receive incoming calls while roaming, have the Voice Mail service activated while you are still in the Philippines. Once activated, forward all calls to the Globe Handyphone Voice Mailbox or to another number in the Philippines before departure to receive messages even while abroad. If you divert all your calls to the Voice Mail, no fees will be charged to you. However, if you retrieve your messages from your Voice Mail, this will be considered as another outgoing call. If you divert your calls when busy or when there is no answer, applicable fees will be charged. This call will first be connected to the roaming country and will be considered as an incoming call. If your phone is busy or is not answered at that time, the call will be forwarded back to the Philippines and will be considered as an outgoing call.

2.Bring the phone manual with you while roaming.

3.Make sure that charger can operate at the power voltage in the roaming destination (110v or 220v). It may also require an adapter plug for your charger.

4.Make sure that the handset is compatible with the GSM network of the country to be visited. For USA and Canada, a GSM 1900 handset is required. For other countries, a 900/1800 GSM mobile phone may be used.

5.The Message Center Number to be used while roaming should be +639170000130.

Need answers while Roaming? We’re here for you 24 hours a day! Call our Globe Roaming Support Hotline by dialing *131*6327301212# (toll-free) using your Globe Handyphone.

For roaming inquiries, text GROAM HELP and send to 2884.

To deactivate the Roaming service earlier than your end date, text GROAM OFF and send to 2884

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1. Key-in amount.

2. Send the text to "2" plus your friend's 10-digit phone number (P1.00 per send).

Example: 2917xxxxxxx

3. You and your friend will receive a message confirming the successful reload.

4. After the first load, you will receive a text message prompting for a 4-digit PIN. Use it to protect your phone against unauthorized loading.

5. Starting with your next load, key-in amount and 4-digit PIN.

Example: 5 1234

1. Dial 223 and press Send
2. Follow the voice prompts
3. Enter the first 10 digits [Call Card Number] then press #
4. Enter the last 6 digits [Call Card PIN] then press #
5. A voice prompt will then confirm if the load attempt is successful

1. Dial *123* + call card number + PIN + # sign. Do not put spaces in between this sequence.
Ex. *123* 1234567890123456#
2. Press SEND.
3. Wait for this confirmation message to flash on the screen. “Please wait while we process your request.”
4. You will receive a message shortly after. “Reload successful new balance is Pxxx”

1. Key in load+call card number+pin. Do not put spaces in between the sequence.
Ex. load1234567899123456, then SEND to 2215
2. Press SEND.
3. Wait for this confirmation message to flash on the screen. “Please wait while we process your request.”
4. You will receive a message shortly after. “Reload successful new balance is Pxxx”