06. What is PayPal?
PayPal is an e-commerce business allowing payments and money transfers be made through the internet. It serves an electronic alternative to traditional paper methods such as checks and money orders. PayPal performs payment processing for online vendors, auction sites, and other corporate users, for which it charges a fee. In October 2002, Paypal became an eBay company, a wholly owned subsidiary of eBay.  PayPal has over 100 million accounts in 55 countries and regions, making it one of the most sought-after payment methods worldwide.

07. I don't have a verified PayPal account but would want to purchase pre-paid cell phone air time credits/loads, how do I go about it?
If you don't have a verified PayPal account or have no PayPal account at all, the way to go is to avail of our Load Subscription.  You can either pay for these pre-paid cell phone loads with a Postal Money Order or a Cashier's check.  

08. How do I know if my payment went through and has been received by you?
PayPal will send you a payment notification along with a transaction identifying number.  Similarly, PayPal will also send us a payment notification.

09. How would you know who to send the loads to after I made my payment?
On the PayPal payment form, you will find a message box where you would be required to provide all the information we need in order to be able to fulfill our part of the deal.

10. Can I purchase a combination of Globe AutoLoads &/or Smart Buddy eloads for two recipients in Manila?
Yes. You can purchase a combination of both.  Just make certain you indicate the two cell phone numbers of your recipients in the message box on the PayPal payment form.  Refer to sample messages below:

11. If I failed to notice the message box or forgot to fill it out, how will my load be sent to my intended recipient?
When you have completed your payment, PayPal will send out an email notification to both the payor & the payee informing both parties about the payment sent by you & received by us.  If we do not see the information we need in that notification, we will contact you by email to request for the information.

12. Do I need to include the Philippine country code (+63) of my recipient?
There is really no need to.  However, there is no harm if you wish to include the country code when providing us with the cell phone number of your recipient.

13. Why are your products priced higher than their original face value?
Our prices are adjusted SLIGHTLY higher than the actual face value of the products.  There are a couple of reasons why this is so.  First, we need to make a fair profit in order for us to be able to continue to serve your needs for pre-paid phone credits.  Secondly, PayPal charges a service fee for every transaction.  The difference in prices are actually very minimal.

14. Do you collect credit information on your site?
Absolutely not.  We do not collect nor store credit information on our web site.  All your credit card information are processed by PayPal, which employs one of the most secure forms of encryption.

15. Can I get a refund if I mistakenly purchased the wrong product?
Globe AutoLoads or Globe Call & Text Card would only work for cell phones that are equipped with Globe SIM cards.  Similarly, Smart e-Loads would only work for Smart cell phone subscribers.  To distinguish whether your recipient is a Globe or Smart subscriber, please refer to our ->  Mobile Number Prefixes  before making any purchase.

In the event that you mistakenly purchased a Globe pre-paid cell phone product for a recipient who is a Smart subscriber or vice versa, we will send you a refund.

Please be an "informed & cautious buyer" when purchasing these pre-paid phone credits.  Make sure that the auto-loads or e-loads you are buying are compatible with the service provider of your intended recipient.

There will be NO REFUND if you provided us with an incorrect cell phone number of your intended recipient.

16. Will I get a refund if you mistakenly entered the wrong number of my intended recipient?
Yes.  You will get a refund if we entered the wrong number of your intended recipient.  If we are at fault, we either send you a refund or re-send an auto-load, e-load or call card & text to the correct number.

17. These electronic loads you sell, are they the same ones used for international roaming?
Yes.  They both work for local use in the Philippines and for international roaming.  When traveling outside of the Philippines, make sure to have your cell phone activated for international roaming before leaving, otherwise your cell phone will not function at all.

18. What does load expiry mean?
Load expiry refers to the number of days a subscriber has to consume the value of the prepaid credits from the date it was loaded into his/her account. Any unconsumed value will be forfeited after the load expiry period.

19. What does account expiry period mean?
Account expiry period refers to the number of days a subscriber has to reload prepaid credits to keep his/her prepaid account active. The account expiry period starts from the time the account balance reaches zero. During this time, the prepaid account will be temporarily deactivated and he/she will only be allowed to receive calls and text messages. Failure to reload within the account expiry period would result in the permanent deactivation of the prepaid account. The subscriber, therefore, has to reload his/her account regularly to prevent any service interruption.

20. My question is in reference to load expiry period as in Globe P150 AutoLoad, which has a load expiry of only 18 days; would the load expiry period be extended to more than 18 days if I were to purchase two or more Globe P150 AutoLoads?
Unfortunately, the expiry period will remain the same, regardless of the number of purchases you make.

21. I am interested in your load-subscription, do you accept subscription from outside of the USA?
The load-subscription is exclusively offered throughout the United States of America.

22. I was reviewing your Load Subscription form, why is there a need to provide my email address & phone number?
Your email is important to us because we would be sending you Trace Numbers of the auto-loads or e-loads we deliver to your recipient/s.  The same applies to the Call & Text Cards. A copy of call card number & the PIN number will be sent to you for your record.  In the event that your email address has been de-activated, for whatever reason, we can contact you by phone & provide you with the same information.

Please be assured that we do NOT share or sell your contact information to anyone.

23. How long does it take to have these pre-paid cell phone loads/air time credits delivered to a recipient?
Although all pre-paid cell phone loads/air time credits are wirelessly transmitted direct to the recipient's cell phone, there is realistically no full-proof guarantee from any delay.  There are several variables that should be taken into consideration.  Among them would be:

• delay in PayPal's transmission of Payment Notification to us
• unforeseen & unexpected system outage on the part of the service providers
• connectivity issues & other technical related problems may all contribute to a delayed delivery.

Normally, however, auto-loads, e-loads or call & text cards are delivered within a few minutes to an hour from the time we receive a payment notification from PayPal.  Delays may vary anywhere between two hours to 4 hours.

All electronic loads are sent from Manila, Philippines daily from 7:00AM to 9:00PM, Philippine time.

Our office hours in California are from: 8:00AM - 9:00PM daily [Pacific Standard Time].  Orders received after office hours will be processed next business day.

Click-> Manila, Philippines ~ California, USA Time

Immediately after an auto-load or e-load delivery has been made, a Trace Number is generated & sent by Globe, Smart or other service providers to your recipient & to us.  This Trace Number is a validation, a confirmation & proof of delivery by Globe, Smart or other service providers for the product/s [auto-load or e-load] you purchased from our web site. 

Upon request, we can also send "snapshot" confirmation, as shown on your left-hand side, of delivered Call & Text Card numbers & PIN numbers.  [Sender's name & recipient's cell phone number were intentionally blotted out to protect the person's identity & privacy.]

Click -> Globe for more info on roaming, reloading instructions & sharing loads.

Click -> Smart for more info on roaming & sharing loads.

EdLagman.com is not associated in any way with Globe, Smart or other Philippine cell phone service providers.

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